return & exchange policy
exchange
policy
sarvagnaindia.com believes in & we can
helping its customers as far as possible, and has therefore a liberal
cancellation policy. the details of the products or product specifications (weight,
colour, handwork details, size, etc.) as shown on our website are only
approximate values. while sarvagna shall endeavour to ensure the accuracy
of order of the products, there may be variations in colour of the actual
product against that as shown on the website, due to nature of fabric, dyes,
climatic situations at the time of dying, lighting, digital photography
limitations, difference in displays or any other technical or technological
reasons. a customer must place an order keeping in mind that minor variation may
occur in colour, weight, and work, size, etc. as seen on the website against
the actual product received.
return
policy
if you think, you have received the product in a
bad condition or if the packaging is tampered with or damaged before delivery,
please refuse to accept the package and return the package to the delivery
person. also, please call our customer care at 7567756755 or email us
at support@sarvagnaindia.com mentioning
your order id. we will personally ensure that a brand new replacement is issued to you with no additional cost. please make
sure that the original product tag and packing is intact when you send us the
product back.
do’s and
don’ts while receiving a parcel
1. for any cash on delivery packages customers are
not authorized to open the packet before payment.
2. if the packaging is tampered with or damaged
before delivery, please refuse to accept the package and return the package to
the delivery person
3. the delivery man’s duty is limited with the
delivery of the package to you safely. no more discussion should be entertained
.
4. do not give any tips to the delivery person as
we are paying well enough to the agencies.
5. while you are ordering a cash on delivery order
it is your responsibility to keep someone present at the address at working
hours i.e 10am to 6pm. we can not assure that the delivery agency will call you
before delivery.
return policies
1) if you have a problem first drop a message in whatsapp
7567756755 and email at support@sarvagnaindia.com
2) in case of receipt of product in damaged
condition or, with manufacturing defect or a wrong item has been received,
kindly contact us on whatsapp 7567756755 or at support@sarvagnaindia.com within
24 hours of receipt of item.
3) it’s very important that you should never send
back an item without consulting with us. you should not send back the item
until and unless you have verified with us otherwise no credit or replacement
shall be given on such cases.
4) always mention the issues associated with a
single order delivery or a package delivery at the same time.
5) be very much specific while describing the
problem because all the returned items are thoroughly examined for defects
and other related issues.
6) for returning the product we arrange pick up (free
service) by our courier partners only,
if you wish to return your items by your own please
do it via a registered courier agencies as instructed in our return
authorization mail. no other processes will be entertained.
7) at any circumstances, the amount of the item
will be refunded only and not the shipping amount.
8) do return within 7 working days of confirmation
from our end. always return with original packing & original condition (no
altered, washed, worn and used items). always include a copy of the original
invoice you received from us.
9) the garment or garments you return, will be
examined thoroughly without any delay and it will be figured out what went
wrong. immediate actions will be taken from our end and we will make sure to
prevent such problems from reoccurring.
10) since safe and secured delivery to you is
always our responsibility, in the same way sending back the items safe and
secured becomes your responsibility. if any unwanted damage happens in transit
or the package doesn’t get delivered to us, then we are sorry to say that we
cannot help you.
reasons of
exchange
1. defective item delivered.
2. wrong item delivered
3. you have changed your mind.
reasons we
don’t exchange
1. complain about material& size ( we clearly
mention each and every detail about material and quality hence product should
be brought after reading product information properly)
2. defect occurred at your place.
3. you are informing after 3 days.
4. if exchange done once in the same order no.
5. heavily discounted items like 25% or more or buy
x get y items offer.
shipping charges for exchange: no charges-free service
refund
a purchased product is normally not be refundable,
but if some issues like manufacturing defects or damages, wrong product arises then
just drop an email to us at support@sarvagnaindia.com or
feel free call us at 7567756755 with your order no. and product
details.please note that refunds will be issued only if we are responsible for
the reason you mentioned. if in case of any damage to the product from the
customer’s end occurs, then those issues will not at all be entertained by us
and we will not be responsible to give back to you any refund amount.after
receiving back the product at our warehouse we assure you that we will initiate
the refund of your money within 7 business days. the refund amount will be
credited back as per the banking guidelines of your bank.
availability
of products
1. the exchange of same design is subject to availability.
2. in case of exchange the selection of new product must be done within 3 days
after delivery
3. exchange can be done only once
we bring our customers only the latest and most
exclusive products, which is why our customers love us. in fact most of our
handloom products take 15-20 days to make one piece and the production of these
unique– one of a kind pieces, is limited due to various reasons. though we
continuously aim at delivering the chosen products to you, there are times when
we aren’t able to fulfill some of your needs due to unavailability of the
product at the warehouse. this happens mainly when the products are sold out or
out of stock. in case of such a situation, we encourage our customers to select
the next best option. if customers do not find an alternative which makes them
as excited as their initial choice, we regretfully yet promptly refund the
entire amount spent on the product along with the shipping charge with
absolutely no deductions. we also offer a compensation by way of store credit
depending upon the order value and delay in communication.
color and
description disclaimer:
we at sarvagnaindia.com do our best to present
the products on our website as they appear in original. while great effort has
been put to accurately reproduce products in their original style and texture,
there may be minor variations from the actual product. products ordered with
sequin and stone decoration often come off even with best and careful handling,
so it should be known while placing the order. few of the fabrics have tendency
to reflect textured effects as a proof of their authenticity. this should not
be mistaken for a faulty product. handicraft, hand dyed, items will always have
certain minor differences. the raw finish of the handicrafts cannot be compared
with machine finished products as this raw finish is the beauty of the
handicrafts items. it is practically impossible for us to replicate the same
colors on a product as seen on the website or your computer screen. a minor
variation in the shade selected by you is considered as a normal practice as
these products have a tendency to reflect different shades of a color under
different light and weather, type of camera used for photography or type and
settings on the computer monitor. we request you to place an order keeping in
mind these minor variations in the product as seen on a computer.
return & exchange policy
exchange
policy
sarvagnaindia.com believes in & we can
helping its customers as far as possible, and has therefore a liberal
cancellation policy. the details of the products or product specifications (weight,
colour, handwork details, size, etc.) as shown on our website are only
approximate values. while sarvagna shall endeavour to ensure the accuracy
of order of the products, there may be variations in colour of the actual
product against that as shown on the website, due to nature of fabric, dyes,
climatic situations at the time of dying, lighting, digital photography
limitations, difference in displays or any other technical or technological
reasons. a customer must place an order keeping in mind that minor variation may
occur in colour, weight, and work, size, etc. as seen on the website against
the actual product received.
return
policy
if you think, you have received the product in a
bad condition or if the packaging is tampered with or damaged before delivery,
please refuse to accept the package and return the package to the delivery
person. also, please call our customer care at 7567756755 or email us
at support@sarvagnaindia.com mentioning
your order id. we will personally ensure that a brand new replacement is issued to you with no additional cost. please make
sure that the original product tag and packing is intact when you send us the
product back.
do’s and
don’ts while receiving a parcel
1. for any cash on delivery packages customers are
not authorized to open the packet before payment.
2. if the packaging is tampered with or damaged
before delivery, please refuse to accept the package and return the package to
the delivery person
3. the delivery man’s duty is limited with the
delivery of the package to you safely. no more discussion should be entertained
.
4. do not give any tips to the delivery person as
we are paying well enough to the agencies.
5. while you are ordering a cash on delivery order
it is your responsibility to keep someone present at the address at working
hours i.e 10am to 6pm. we can not assure that the delivery agency will call you
before delivery.
return policies
1) if you have a problem first drop a message in whatsapp
7567756755 and email at support@sarvagnaindia.com
2) in case of receipt of product in damaged
condition or, with manufacturing defect or a wrong item has been received,
kindly contact us on whatsapp 7567756755 or at support@sarvagnaindia.com within
24 hours of receipt of item.
3) it’s very important that you should never send
back an item without consulting with us. you should not send back the item
until and unless you have verified with us otherwise no credit or replacement
shall be given on such cases.
4) always mention the issues associated with a
single order delivery or a package delivery at the same time.
5) be very much specific while describing the
problem because all the returned items are thoroughly examined for defects
and other related issues.
6) for returning the product we arrange pick up (free
service) by our courier partners only,
if you wish to return your items by your own please
do it via a registered courier agencies as instructed in our return
authorization mail. no other processes will be entertained.
7) at any circumstances, the amount of the item
will be refunded only and not the shipping amount.
8) do return within 7 working days of confirmation
from our end. always return with original packing & original condition (no
altered, washed, worn and used items). always include a copy of the original
invoice you received from us.
9) the garment or garments you return, will be
examined thoroughly without any delay and it will be figured out what went
wrong. immediate actions will be taken from our end and we will make sure to
prevent such problems from reoccurring.
10) since safe and secured delivery to you is
always our responsibility, in the same way sending back the items safe and
secured becomes your responsibility. if any unwanted damage happens in transit
or the package doesn’t get delivered to us, then we are sorry to say that we
cannot help you.
reasons of
exchange
1. defective item delivered.
2. wrong item delivered
3. you have changed your mind.
reasons we
don’t exchange
1. complain about material& size ( we clearly
mention each and every detail about material and quality hence product should
be brought after reading product information properly)
2. defect occurred at your place.
3. you are informing after 3 days.
4. if exchange done once in the same order no.
5. heavily discounted items like 25% or more or buy
x get y items offer.
shipping charges for exchange: no charges-free service
refund
a purchased product is normally not be refundable,
but if some issues like manufacturing defects or damages, wrong product arises then
just drop an email to us at support@sarvagnaindia.com or
feel free call us at 7567756755 with your order no. and product
details.please note that refunds will be issued only if we are responsible for
the reason you mentioned. if in case of any damage to the product from the
customer’s end occurs, then those issues will not at all be entertained by us
and we will not be responsible to give back to you any refund amount.after
receiving back the product at our warehouse we assure you that we will initiate
the refund of your money within 7 business days. the refund amount will be
credited back as per the banking guidelines of your bank.
availability
of products
1. the exchange of same design is subject to availability.
2. in case of exchange the selection of new product must be done within 3 days
after delivery
3. exchange can be done only once
we bring our customers only the latest and most
exclusive products, which is why our customers love us. in fact most of our
handloom products take 15-20 days to make one piece and the production of these
unique– one of a kind pieces, is limited due to various reasons. though we
continuously aim at delivering the chosen products to you, there are times when
we aren’t able to fulfill some of your needs due to unavailability of the
product at the warehouse. this happens mainly when the products are sold out or
out of stock. in case of such a situation, we encourage our customers to select
the next best option. if customers do not find an alternative which makes them
as excited as their initial choice, we regretfully yet promptly refund the
entire amount spent on the product along with the shipping charge with
absolutely no deductions. we also offer a compensation by way of store credit
depending upon the order value and delay in communication.
color and
description disclaimer:
we at sarvagnaindia.com do our best to present
the products on our website as they appear in original. while great effort has
been put to accurately reproduce products in their original style and texture,
there may be minor variations from the actual product. products ordered with
sequin and stone decoration often come off even with best and careful handling,
so it should be known while placing the order. few of the fabrics have tendency
to reflect textured effects as a proof of their authenticity. this should not
be mistaken for a faulty product. handicraft, hand dyed, items will always have
certain minor differences. the raw finish of the handicrafts cannot be compared
with machine finished products as this raw finish is the beauty of the
handicrafts items. it is practically impossible for us to replicate the same
colors on a product as seen on the website or your computer screen. a minor
variation in the shade selected by you is considered as a normal practice as
these products have a tendency to reflect different shades of a color under
different light and weather, type of camera used for photography or type and
settings on the computer monitor. we request you to place an order keeping in
mind these minor variations in the product as seen on a computer.